This Privacy Policy explains how EnviroTech collects, uses, stores, and protects customer information when customers visit the website, place orders, register warranties, contact support, track orders, or interact with EnviroTech services.
Information We Collect
- Personal details such as name, phone number, email address, city, billing address, shipping address, and customer support details.
- Order information including product purchased, order number, payment status, delivery details, purchase date, invoice, warranty registration details, and service history.
- Device and website usage data such as IP address, browser type, pages visited, referral source, cookies, and analytics data.
- Messages, attachments, images, videos, or other details voluntarily shared with support for order, warranty, replacement, or service assistance.
How We Use Information
- To process orders, payments, shipping, delivery, returns, replacements, warranty registration, and after-sales service.
- To respond to customer queries, complaints, support requests, product demonstrations, and service assistance.
- To improve website performance, product quality, customer experience, fraud prevention, and operational security.
- To send transactional updates such as order confirmations, shipping updates, service updates, warranty updates, and policy notices.
- To send promotional communications only where permitted by law or customer consent, with an option to opt out where applicable.
Sharing of Information
EnviroTech may share necessary information with payment partners, logistics partners, service partners, technology vendors, warranty/service teams, and legal or regulatory authorities where required.
EnviroTech does not sell customer personal information.
Cookies and Analytics
The website may use cookies, pixels, analytics tools, or similar technologies to improve browsing experience, understand traffic, remember preferences, measure marketing performance, and secure the website.
Customers may manage cookies through browser settings, though some features may not function properly if cookies are disabled.
Data Security and Retention
EnviroTech uses reasonable technical, administrative, and organizational safeguards to protect customer information.
Information is retained only as long as necessary for business, warranty, accounting, tax, legal, compliance, fraud prevention, and support purposes.
Customer Rights
Customers may request access, correction, deletion, withdrawal of consent, or support regarding their personal information by contacting support@theenvirotech.com. Requests may be subject to identity verification and applicable legal retention requirements.
Contact for Privacy Requests
301 A, Kumar Plaza, 3rd Floor, Kalina Kurla Road, Santacruz (E), Mumbai - 400029, Maharashtra, India