Replacement Policy

1. Purpose

This Replacement Policy explains when a customer may request replacement of an eligible EnviroTech product purchased from the official website or authorized sales channel. It is intended to help customers understand eligibility, timelines, verification requirements, exclusions, and the replacement process.

2. Replacement Window

3. Eligible Reasons for Replacement

• Product received in physically damaged condition, provided the damage is reported promptly with unboxing photos or videos where available.
• Wrong product, wrong model, or incorrect variant delivered compared with the confirmed order.
• Missing major component or accessory required for normal product use, subject to verification of package contents.
• Dead-on-arrival or major functional defect discovered shortly after delivery and verified by EnviroTech support.
• Manufacturing defect confirmed during the replacement window after troubleshooting or inspection.

4. Non-Eligible Reasons and Exclusions

• Damage caused after delivery due to mishandling, misuse, accidental impact, incorrect installation, liquid exposure, tampering, unauthorized repair, power fluctuation, or failure to follow instructions.
• Minor cosmetic issues that do not affect function, such as small scratches, dents, packaging marks, or color variations unless significant and reported on delivery.
• Products used in commercial, industrial, outdoor, rental, or non-intended environments unless expressly permitted in writing.
• Consumables, filters, accessories, or spare parts that are opened, used, installed, or not defective on arrival, unless specifically eligible under the product page or law.
• Products returned without original invoice, order details, serial/MID number, accessories, manuals, packaging, warranty card, or other required items.
• Requests based on personal preference, change of mind, incorrect product selected by customer, or compatibility issues not caused by incorrect website information.
• Products showing signs of excessive use, wear, tampering, missing parts, liquid damage, infestation, or altered serial information.

5. Product Condition Requirements

• The product should be returned in original condition with all accessories, manuals, warranty documents, invoice copy, tags, labels, and original packaging where available.
• The product should not be damaged, altered, repaired, or misused after delivery.
• All detachable items received with the product should be included in the return package.
• The customer should pack the product safely to prevent damage during reverse pickup or shipping.
• If the returned product is incomplete, damaged, or different from the delivered product, the replacement request may be rejected or charges may apply.

6. Replacement Request Process

1. 1Contact EnviroTech support within the replacement window by email or phone with the order number, invoice, delivery date, product model, serial/MID number, issue description, and customer contact details.
2. 2Share clear photos or videos of the product, packaging, shipping label, damage, missing item, or functional issue as requested by the support team.
3. 3Complete initial troubleshooting if the issue may be resolved without replacement.
4. 4Allow EnviroTech to verify eligibility based on order records, evidence, product condition, courier records, and inspection if required.
5. 5If approved, EnviroTech will arrange reverse pickup, customer drop-off, or another return method depending on serviceability and policy terms.
6. 6After receiving and inspecting the product, EnviroTech will ship the replacement product or provide another approved resolution.

7. Inspection and Approval

8. Reverse Pickup and Shipping

• Reverse pickup availability depends on location and courier serviceability.
• Customers must keep the product ready for pickup at the scheduled time and ensure it is safely packed.
• If reverse pickup is not available, EnviroTech may request the customer to ship the product to a designated address using an approved courier method.
• EnviroTech is not responsible for damage caused by poor packing by the customer during return shipping.
• Shipping charges for approved replacement may be covered by EnviroTech unless the claim is rejected, excluded, or caused by customer fault.

9. Replacement Product

• Replacement may be the same model, same variant, equivalent product, or another suitable solution depending on stock and verification outcome.
• The replacement product will usually be covered under the remaining warranty period of the original product unless applicable law requires otherwise.
• Replacement does not extend or restart the original warranty period unless specifically confirmed in writing by EnviroTech.
• If a replacement is not feasible, EnviroTech may provide repair, refund, store credit, or another commercially reasonable resolution.

10. Timelines

11. Fraud, Abuse, or Misuse

EnviroTech may reject replacement requests or restrict future service if it detects false claims, altered evidence, repeated abuse, product swapping, missing parts, intentional damage, courier fraud, or other suspicious activity.